| Kent State University

Emergency Services Dispatcher

Apply now Position Number: 000123
Work Type: Staff/Unclassified, Staff/Classified
Location: Kent Campus
Category: Full-time
Home Org/Dept: Police Department - Kent Campus [100427]

Job Title:

Emergency Services Dispatcher

Physical Location:

  Kent Campus



Basic Function:

Receives, processes, and prioritizes emergency and non-emergency calls for safety service (Police, Fire and Medical) by telephone, radio, and computer-aided dispatch for Kent State University and other safety forces. Maintains various logs and computer and paper files. Activates the University Mass Notification Systems for the Kent Campus. Reports to the Emergency Services Dispatcher Coordinator.

Additional Basic Function – if applicable:


Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Receive, interrogate, analyze, prioritize and transmit emergency and non-emergency communications by radio, telephone, or computer in order to coordinate emergency and non-emergency response for Kent State University and other public safety forces; dispatches police, fire and/or emergency medical services.

Provide pre-arrival instructions during emergencies including crisis intervention, CPR, obstructed airway, bleeding, stroke, diabetic issues, childbirth, etc.

Enter data into computer regarding emergency and non-emergency calls for service, criminal complaints, and service calls.

Conduct a variety of queries (including but not limited to: vehicle registration, drivers license, criminal history, and local records checks) and compiles reports from computer files.

Maintain computer and paper files to ensure compliance with state and federal requirements

Prepare documents for criminal proceedings including but not limited to: criminal complaints, commitments to county jail, and bonds.

Monitor multiple radio channels for police services, fire safety services University Facilities Management, Parking Services, Residence Services Security and other local public safety agencies.

Create and maintain accounts, monitor, process, and prioritize alarm system signals and take appropriate action.

Operate Emergency Mass Notification System equipment and tornado sirens.

Operate TTY equipment as required by the Americans with Disability Act.

Perform duties, and is sworn in as a Deputy Clerk of Courts (e.g. accepts money from bonds posted, witnesses sworn statements).

Initiate inquiries and generate reports from computer files.

May train and direct student or temporary employees; may participate in training new employees.

Issue and check in keys for KSU property.

Serve as a backup public safety answering point for other jurisdictions.

Perform a variety of special projects.

Perform related duties as assigned.

Additional Examples of Duties – if applicable:


Minimum Qualifications:

High School diploma or equivalent. Must be able to successfully complete a series of certifications / training programs. Must be able to work varied hours and shifts to include evenings, weekends, holidays, and rotating shifts.


Valid Ohio driver's license with safe driving record; granted responsibility to carry campus master PED access (key cards and cut keys). Must be able to pass an extensive criminal background check including fingerprint submission to the Ohio Bureau of Criminal Investigation and Identification and the Federal Bureau of Investigation. Must pass initial testing of specific Knowledge, Skills and Abilities (KSAs). Must be eligible for and maintain LEADS certification within 6 months of hire. Must be eligible for and maintain certification as an APCO Public Safety Telecommunicator I and APCO Emergency Medical Dispatcher within 1 year of hire.

Knowledge Of:

Personal computer applications (i.e. MS Office Suite) and other applicable software *
Emergency equipment, security and protection systems *

Skill In:

Interpersonal and written communication to effectively, efficiently, and professionally interact with University personnel and public in person and over the telephone, radio and computer-aided dispatch *
Multi-tasking in a controlled, effective manner while working under stress *

Ability To:

Ability to interpret, analyze and elicit information, determine appropriate action(s) and give verbal and written instructions *
Speak clearly and concisely over the radio and telephone *
Operate two-way radio and telephone equipment *
Simultaneously attend and respond to competing auditory messages *
Recognize threatening and unusual conditions and take appropriate actions *
Coordinate and process large scale, complex operations in a stressful environment *
Sustain operational procedures during times of extreme emotional stress *
Exercise discretion in distributing and receiving information of a confidential and sensitive nature *
Make sound decisions using all available information *
Prioritize and classify information according to established methods *
Perform basic mathematics (e.g. add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages) *
Read, interpret and communicate map and related directions *
Develop and maintain cooperative working relationships with co-workers and the public *
Exercise discretion in distributing and receiving information of a confidential and sensitive nature *

Preferred Qualifications – if applicable:

Six months' experience in public safety services dispatch or substantial interaction with the public in a related field of public safety (Fire, EMS, Police, Security).


Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Light-work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Confined to one area for extended periods of time; may work varied hours and shifts to include nights, weekends, and holidays.

Working Schedule:


Additional Information:

 This process is expected to be completed in approximately three months. The process may include a dispatcher exam, assessment center, interview and background check.


 Must successfully complete a six-month probationary period.

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For official job descriptions, visit 

Kent State University will become a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use will not be permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit<>.


The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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