Job Title:

Associate Applications Support Analyst (INTERNAL ONLY POSTING FOR CURRENT KSU EMPLOYEES)

 Kent Campus - Kent, OH

Salary:

$46,283 - $51,460

Basic Function:

Responsible for basic ongoing administration and support of software and applications in a less complex production environment. Works closely with clients, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. Reports to Designated Administrator.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Responsible for functional analysis, developing functional specifications, requirements definition, data mapping, function mapping, setting of configuration tables, setting of transaction/control tables, module configuration, prototyping and testing for less complex software applications.

Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.

JOB COMPETENCIES:

Administer, document, monitor and/or modify a single less complex software application or less complex related tools and interfaces.

Administer, document, monitor and/or modify a single less complex software application based on system life-cycle standards and IS Architectural and Security protocols.

Develop alternative solutions when necessary.

Provide automated information system / application-specific user support.

Responsible for results.

Work effectively with close oversight.

Maintain contacts with client, but not directly responsible for relationships with department/group clients.

Make realistic commitments to clients; respond quickly to client requests.

Communicate regularly and listen effectively.

Perform work in a manner consistent with organizational values.

Prioritize tasks/duties according to deliverable schedule.

Coordinate problem response with supervisor; effectively document solution.

Participates actively in brainstorming processes.

Understand personal and work unit roles and responsibilities.

Additional Examples of Duties – if applicable:

Minimum Qualifications:

Bachelor's degree in computer science or related field.  

Or a combination of education and training equivalent to an associate degree plus two years of experience administering, documenting, monitoring and modifying software applications.

License/Certification:

Not applicable. 

Knowledge Of:

Basic tools and techniques to implement and maintain appropriate application
Fundamentals of the application support environment and operating system
Basic business processes related to supported application
Basic techniques for studying business processes; including analysis of user functional needs
Basic computer system analysis, design, testing, debugging and maintenance techniques and practices

Skill In:

Interpersonal communication to effectively interact with university personnel and public in person and over the telephone

Ability To:

Work cooperatively with technical staff, user departments and end users
Manage personal time and resources
Participate as a member of a cross-departmental project team
Follow quality control procedures

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

None.

Working Schedule:

 Monday - Friday 8 AM - 5 PM, or otherwise discussed with your supervisor. 

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For official job descriptions, visit www.kent.edu/hr. 

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.