Job Title:

AV Support Specialist (Event Management) 

Physical Location:

 Kent Campus - Kent, OH

Salary:

 $41,731 - $45,000

Basic Function:

In this position the incumbent will be responsible for maintaining the day-to-day operations of campus classroom technology installations and supporting campus events. This position will work closely with the Manager, Information Technology to continually improve the audio visual services for the University. Reports to Manager, Information Technology or designee.

Additional Basic Function – if applicable:

 Not Applicable. 

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following: 

Oversee the setup and breakdown and support of AV equipment for live shows, meetings, and events

Manage the pickup and delivery of audiovisual rental equipment as required

Perform quality control on equipment and execute basic maintenance tasks, such as repairing cables and soldering connectors and communicate equipment maintenance requirements to the manager

Process service requests by identifying necessary equipment & staffing, quoting, and invoicing for event rental & service

Resolve moderate incidents.
 
Manage inventory of assets.
 
Perform simple repairs of equipment (without supervision).
 
Update required documentation for operations.
 
Rack and wire equipment in simple to moderate spaces according to design (without supervision).
 
Configure controls for simple to moderate spaces according to specification (under supervision).
 
Configure simple to moderate spaces according to specification (under supervision).
 
Operate as-built systems without supervision.

Setup custom systems under supervision.
 
Work with and direct student employees to resolve classroom issues.

Perform related duties as assigned.

JOB COMPETENCIES:

• Work effectively with limited oversight. 
• Identify and escalate highly unusual or very complex issues to supervisor or manager. 
• Exercise routine decision making on behalf of users.  
• Create procedures for supported units. 
• Work with supervisor on projects. 

 

Additional Examples of Duties – if applicable:

 Not Applicable. 

Minimum Qualifications:

Bachelor's degree and 3 months of relevant professional experience.
 
Or an Associate’s degree and 2 years of relevant professional experience.  
       
Or comparable relevant professional experience equivalent to 4 years. 

License/Certification:

Not applicable. 

Knowledge Of:

Moderate understanding of AV and PA Technologies

Billing and payment processes

Problem diagnosis, reporting and monitoring tools and processes

Troubleshooting and basic repair of AV and end user devices (displays, audio systems, control systems, PCsand similar technology)

Basic understanding of hybrid meeting technologies

Moderate understanding of AV and PA Technologies

Skill In:

Written, verbal and interpersonal communication 

Troubleshooting

Ability To:

Multitask 

De-escalate situations 

Work independently 

Translate technical details into easy to understand concepts

Preferred Qualifications – if applicable:

None.

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Exposed to electronic equipment, electricity, dirt, grease, chemicals, etc.; may be exposed to heights; requires moderate physical effort to include frequent lifting of 50 pounds (e.g. electronic equipment and supplies) and extended periods of bending, stooping, and standing; work hours may vary to include occasional evenings, weekends, and holidays; may require on- and off- campus travel.

Working Schedule:

During the academic year, the position will have a schedule of 1pm-10pm for evening support & event coverage, and during the summertime, this schedule will shift towards a more normal 8am-5pm shift

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.