Job Title:

Senior AV Support Specialist (Event Management)

Physical Location:

 Kent Campus - Kent, OH

Salary:

 $45,599 - $62,974

Basic Function:

Under general supervision, provides support for classroom technology and university events.  Reports to designated administrator. 

Additional Basic Function – if applicable:

 Not applicable. 

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Oversee the setup and breakdown and support of AV equipment for live shows, meetings, and events

Manage the pickup and delivery of audiovisual rental equipment as required

Perform quality control on equipment and execute basic maintenance tasks, such as repairing cables and soldering connectors and communicate equipment maintenance requirements to the manager

Process service requests by identifying necessary equipment & staffing, quoting, and invoicing for event rental & service

Resolve complex incidents.
 
Manage inventory of assets and processes receiving.
 
Perform simple and moderate repairs of equipment and completes RMAs (without supervision).
 
Update and create required documentation for operations.
 
Rack and wire equipment in simple to complex spaces according to design (without supervision).
 
Configure controls for simple to moderate spaces according to specification (under supervision).
 
Configure simple to complex spaces according to specification (under supervision).
 
Configure network settings for equipment.
 
Design simple to moderate spaces (under supervision).
 
Operate as-built systems without supervision.

Setup custom systems under supervision.

Setup and design custom systems without supervision.

Work with, direct, and train student employees to resolve classroom issues.

Perform related duties as assigned.

JOB COMPETENCIES:

• Work effectively with very limited oversight. 
• Serve as point of escalation for lower level analysts.  
• Identify and escalate highly unusual or very complex issues to supervisor or manager. 
• Exercise routine and non-routine decision making on behalf of users and groups/departments.  
• Develop long-term and life cycle technology planning. 
• Create procedures for supported units. 
• Work with supervisor on projects.

Additional Examples of Duties – if applicable:

 Not applicable. 

Minimum Qualifications:

Bachelor’s degree and 1 year of relevant professional experience.  
 
Or an Associate’s degree and 3 years of relevant professional experience. 
 
Or comparable relevant professional experience equivalent to 5 years

License/Certification:

Not applicable. 

Knowledge Of:

Problem diagnosis, reporting and monitoring tools and processes
Troubleshooting and basic repair of AV and end user devices (displays, audio systems, control systems, PCs and similar technology)
Basic understanding of networking concepts 
Basic understanding of hybrid meeting technologies 
Moderate understanding of AV and PA Technologies
Billing and payment processes

Skill In:

Written, verbal and interpersonal communication
Troubleshooting

Ability To:

Multitask
De-escalate situations
Work independently
Translate technical details into easy to understand concepts

Preferred Qualifications – if applicable:

None. 

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Exposed to electronic equipment, electricity, dirt, grease, chemicals, etc.; may be exposed to heights; requires moderate physical effort to include frequent lifting of 50 pounds (e.g. electronic equipment and supplies) and extended periods of bending, stooping, and standing; work hours may vary to include occasional evenings, weekends, and holidays; may require on- and off- campus travel.

Working Schedule:

 During the academic year, the position will have a schedule of 1pm-10pm for evening support & event coverage, and during the summertime, this schedule will shift towards a more normal 8am-5pm shift

Additional Information:

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse staff. We strive to create and maintain working and learning environments that respect differences, and are inclusive, welcoming, respectful and kind.

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

For official job descriptions, visit www.kent.edu/hr. 

Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.

Disclaimer:

The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.